Prof.Dr. Gamal Sosa, BU president discusses last year’s annual report of the Unified governmental complaints system in the university to figure out that these complaints are electronically handled. This shows the citizens’ high confidence in the system’s effectiveness to deliver their complaints electronically. This is done in the University’s council in the presence of Prof.Dr. Nasser EL-Gizaway, the vice president of post graduate studies, Prof.Dr. Tamer Samir, the vice president of educational and students affairs, Prof.Dr. El-Sayed Fouda, the vice president of the community service and environment development, the faculties’ deans, Ms. Shireen Shawky, the University secretary-general, the University assistant secretary-generals and the university council members.