After Achieving 99% Completion Rate: BU President reviews Efforts of the Unified Governmental Complaints System

Prof.Dr.Gamal Sosa , Benha University President has reviewed the annual report of the efforts of the Unified Governmental Complaints System during the last year at the level of 23 sub-units at Benha University. Benha University President assured on raising capabilities of the Unified Governmental Complaints System at Benha University to keep pace with various events and changes.
Benha University President indicated that the Unified Governmental Complaints system at Benha University had received 1,644 complaints until December 31, with a completion rate of 99%, according to the general indicator issued by the government complaints system, with an increase of 35% over the year 2020, and Benha University achieved high rates in accomplishing and resolving these complaints according to the report of the Governmental Complaints System in the Council of Ministers. Prof.Dr. Gamal Sosa also explained that the development rate of receiving complaints during the last year reflects the sensitivity of the system to various events and changes, in addition to the citizens' confidence in it and to ensure that the necessary measures are taken to resolve complaints, and reduce the causes of their recurrence, which confirms that the system has become known, close to citizens and effective in the same time.